Anheuser-Busch/Bud Light(WICHITA, Kan.) — A Kansas man didn’t just win Super Bowl tickets — he won Super Bowl tickets for life, thanks to a lucky beer run.The Wichita Eagle reports that Lyle Randa, 52, of Wichita, will get two tickets to every Super Bowl for the rest of his life thanks to Bud Light’s “Super Bowl Tickets for Life” sweepstakes.Randa said he went to the liquor store to stock up on beer. When he got home, he found a gold can in his brews. Turns out Budweiser had included over 37,000 gold Super Bowl 51 cans in select cases of Bud Light. Anyone finding a gold can could enter for the chance to win Super Bowl tickets for life by uploading a picture of the can.And that’s what Randa’s wife did. Ultimately, six contestants won a pair of season tickets to their favorite team for the next season, but only Randa’s gold can won the grand prize.Randa said, “I had no idea that an ordinary Bud Light run would change my life. This is a dream come true!”He’ll attend his first-ever Super Bowl in Houston this weekend. A lifetime Kansas City Chiefs fan, he’ll says he’ll be rooting for the New England Patriots over the Atlanta Falcons.Copyright © 2017, ABC Radio. All rights reserved.Powered by WPeMatico Related
Providing good customer service to all of your customers is key to building your business. Customers who receive excellent service will improve the bottom line of your business by returning to you with repeat business. Four out of five people are more likely to work with a business after receiving good service.But what happens when you get customer service wrong? The impact of bad service is much higher, as this infographic from Groovv shows. Over 95 percent of unhappy customers never complain, and those who do complain will tell up to 15 people about their bad experience.Yikes! You want to take steps to make sure your customers are happy and your online reputation is positive. Respond to complaints in a timely fashion. Handle complaints in a professional manner that treats your customer with respect. As more customers turn to Facebook and Twitter to air their complaints, pay close attention to social media so you can turn a bad experience into a good one. Check out the key takeaways from the infographic for more tips. Source: How Customer Service is Impacting Your Bottom Line and Online Reputation, an infographic by the team at Groovv.Key TakeawaysIf you run a business, customer service should be one of your main priorities. Without any customers, no business would exist. Keeping them happy is the key to running a successful, profitable business.How Customer Service Can Affect YouEighty-one percent of people are more likely to work with a business after good serviceIncreasing customer retention by five percent can increase your profits up to 125 percentLoyal customers are worth ten times as much as their first purchase on averageCompanies who make customer service a priority make 60 percent higher profits than rivalsStats the Retail and Restaurant Industries Should Bear in MindIt can be up to seven times more expensive to get a new customer than it is to keep a current customerNegative interactions spread to two times as many people as positive interactionsNinety-six percent of unhappy customers will not complain, while 91 percent will simply never returnA customer who is dissatisfied will tell nine to 15 people about their bad experienceThirteen percent of people will tell 20 people about their bad experienceSeventy percent of buying experiences are based on the way the customer feels they are being treatedRepeat customers spend 33 percent more than new customersIt takes about 12 good experiences to make up for one bad experienceSocial Media and Online InteractionsJust 23 percent of companies provide customer service on FacebookOver one million people view tweets about customer service very week. Roughly 80 percent of those tweets are negative.Eighty-eight percent of consumers aren’t as likely to buy from companies who don’t answer complaintsForty-six percent of people expect brands to offer customer service on FacebookSeventy-six percent of consumers regularly use online reviews to determine which business to useCustomers who feel engaged by companies on social media will spend up to 40 percent more with them than other customersFifty-two percent of consumers trust online reviews just as much as personal recommendationsWhat steps do you take to improve customer service at your business? Share your experience in the comments. Share this:Click to share on Twitter (Opens in new window)Click to share on Facebook (Opens in new window)Click to print (Opens in new window)Like this:Like Loading…RelatedThe Real Cost of Bad Customer Service [Infographic]According to ClickSoftware infographic, poor customer service costs American businesses over $83 billion each year due to defects and abandoned purchases. While social media is transforming customer service, most companies do a poor job of managing it. In the past, customers were pleasantly surprised to get a response on Twitter.…In “Miscellaneous”Customer Service: Why 76% of Customers Stop Doing Business with a Company [Infographic]It’s 4:35pm at work on a sunny Friday afternoon. You’ve been on hold with customer service on the phone for the past 15 minutes trying to get an issue resolved. You tried to get the problem resolved on social media earlier in the day, but no one from the company…In “Miscellaneous”Customer Experience: 10 Things Your Customers Wish You Knew About Them [Infographic]How well do you know your customers? And what can you do to make them happier? To create a loyal customer base, you need to take the steps to better understand your customer needs, beyond the sales pitch. Consider ways you can delight your customers with good service, personalization, and…In “Web design & development links”
For Self-Driving Systems, Infrastructure and In… Break the Mold with Real-World Logistics AI and… Ryan Matthew Pierson Related Posts IT Trends of the Future That Are Worth Paying A… Self-driving cars use a number of different technologies to “see” the world around them. One of them is LIDAR, and some believe it could be the solution to the ever-present problem of light pollution that is plaguing cities.Unfortunately, the idea of driving with your headlights off and using laser-guidance as your primary and potentially sole method of identifying obstacles is hazardous.If you haven’t heard the term LIDAR before, you will likely hear all about it in the next few years. Basically, it stands for Light Detection and Ranging, and it’s the technology that enables self-driving cars to spot and track obstacles, roadways, and other critical data that keeps them from crashing.See also: China moves into passing lane with self-driving regulationsIt is one of three systems that autonomous vehicles use to do their thing, and all three of them are necessary to maintain an optimal level of safety.Cameras are another, and those require light to function optimally. These do a number of things, including helping the car to see and identify moving objects, such as people and animals in the roadway.The third is radar, which helps the car to be aware of vehicles both in front and behind it and is commonly seen in cars with adaptive cruise control.In a recent interview with Inverse, Michael Clamann, a senior research scientist at Duke University, said: “The whole point of having multiple systems on these cars is that they have redundancy. There are certain things that LIDAR is good at, there are certain things that cameras are good at, and there are certain things that radar is good at.”Will lasers set driverless cars on “kill”?If we were to take two of those systems out of the equation, you’re left with a vehicle that, while it might be able to navigate and handle basic obstacle avoidance, would leave it inherently less safe.Autonomous vehicles have a hard enough time as it is trying to predict the movements of obstacles. A deer, for example, is by its very nature unpredictable. Having headlights on gives passengers and “drivers” an opportunity to act when the vehicle is unable to accurately predict what is going to happen.Additionally, LIDAR itself isn’t perfect. It doesn’t work very well in heavy rain or snow. It needs a clear point-to-point path to objects around it to properly identify their distance, size, and shape.So, will self-driving cars help us to cut down on the amount of light pollution in our cities? Possibly, but not with the technologies currently available. Until a new generation of sensors and cameras are created, bright headlights will remain a familiar sight on our roadways. Tags:#autonomous vehicles#Duke University#Internet of Things#IoT#lidar#self-driving cars 5 Ways IoT can Help to Reduce Automatic Vehicle…
Read Next Golden State Warriors’ Stephen Curry, right, drives to the basket against Cleveland Cavaliers’ Jordan Clarkson in the second half of an NBA basketball game, Wednesday, Dec. 5, 2018, in Cleveland. The Warriors won 129-105. (AP Photo/Tony Dejak)CLEVELAND — Their fierce rivalry is over, reduced to only memories.The Warriors and Cavaliers had something special, four straight NBA Finals that Steph Curry will one day savor.ADVERTISEMENT Some day.“It was historical,” Curry said. “I’ll definitely sit back on the couch in 10 or 12 years when it’s all over and think about what it was like to play here, and how high the stakes were every time we came into this building.”FEATURED STORIESSPORTSPrivate companies step in to help SEA Games hostingSPORTSSEA Games: Biñan football stadium stands out in preparedness, completionSPORTSUrgent reply from Philippine football chiefRight now, Curry and the Warriors aren’t ready to reminisce.Curry made nine 3-pointers and scored 42 points, Kevin Durant added 25 and Golden State returned to face a very different looking Cleveland team for the first time since winning another NBA title and beat the Cavaliers 129-105 on Wednesday night. Fully healed after missing 11 games with a strained groin, Curry scored nine points in less than a minute midway through the fourth quarter to help the Warriors pull away for their eighth straight win over their former Finals rivals. Curry added nine rebounds and seven assists, and Durant had 10 rebounds and nine assists.It was Golden State’s first visit to Cleveland since June, when the Warriors completed a sweep to win their third championship in four years.Nothing in Quicken Loans Arena felt or looked the same.“The energy before the game, after the game,” Durant said, noting the changes in Cleveland. “There were more media members here the last couple of years. We were talking about that before we ran out on the floor. That was a circus right here during the Finals. You start thinking about the great memories you had, especially the championship.“I’m sure we’ll feel those feelings every time we walk into the building.”ADVERTISEMENT Robredo: True leaders perform well despite having ‘uninspiring’ boss PLAY LIST 02:49Robredo: True leaders perform well despite having ‘uninspiring’ boss02:42PH underwater hockey team aims to make waves in SEA Games01:44Philippines marks anniversary of massacre with calls for justice01:19Fire erupts in Barangay Tatalon in Quezon City01:07Trump talks impeachment while meeting NCAA athletes02:49World-class track facilities installed at NCC for SEA Games SEA Games: PH dancesport looking to sweep golds Hotel management clarifies SEA Games footballers’ kikiam breakfast controversy MOST READ LATEST STORIES Judiciary Committee set to take over Trump impeachment probe Hotel says PH coach apologized for ‘kikiam for breakfast’ claim Another case filed vs Cardema This was the first matchup between the Warriors and Cavaliers since LeBron James left as a free agent last summer. The Cavs are starting from scratch after a four-year run as Eastern Conference champions, and they’re struggling without All-Star Kevin Love, who is recovering from foot surgery and while forward J.R. Smith is on a forced hiatus.There are no playoff plans in Cleveland, where fans are keeping as close an eye on Duke’s talented freshmen players as what the Cavs are doing.Tristan Thompson, one of the only holdovers from those powerful Cavs teams, had 19 rebounds and 14 points. Rookie Collin Sexton scored 20 points for Cleveland.For Warriors coach Steve Kerr, the Golden State-Cleveland Finals, a four-act play loaded with drama and intensity, had it all.“Some of the best basketball I’ve ever seen in my life,” Kerr said before the game. “Obviously, they have a new team and so you move on. Part of me is a little nostalgic for that.”But those days are gone.“It’s not a rivalry, it’s another game,” Kerr added. “They’re trying to build something and we’re trying to continue our run for as long as we can.”The Warriors had trouble shaking the Cavs until Curry took control.Golden State’s lead was just 10 when he got fouled while hitting a 3-pointer and completed the four-point play. He then buried another 3 and followed that with two free throws to put the Warriors ahead 116-99 with 5:34 left.Kerr isn’t surprised Curry is back to being himself. Don’t miss out on the latest news and information. “It’s pretty rare, but Steph is rare in general in everything he does,” he said. “We’ve seen it before where Steph was out with an injury and comes back and starts lighting it up right away. The guy keeps himself in amazing shape, which allows him to come back pretty quickly if there is an injury.”Rodney Hood’s off-balance heave — he caught the ball in and flung it toward the hoop — gave Cleveland a 64-58 lead and capped an action-packed first half.With Hood scoring nine quick points, the Cavs opened with a 12-2 run, fell behind by eight and then made three 3-pointers and scored 11 points in the final 1:10.Curry scored 25 in the opening half, making six 3-pointers.TIP-INSWarriors: Kerr said F Draymond Green (sprained toe) could return as early as Monday when Golden State hosts Minnesota. Green has gradually increased his on-court work of late and Kerr said he “had another good day today. He’s really making strides.” Green rode the stationary bike in the hallway outside the Warriors locker room before the game. … On a five-game road trip without a single back-to-back for the first time since 1985-86. … C DeMarcus Cousins (Achilles) has started practicing and is making progress, but the team does not have a specific timeline for his return. … Durant and Shaun Livingston were assessed technicals.Cavaliers: Thompson, too, said the Warriors-Cavaliers rivalry is officially over. “It’s in the past. New season. New team. Our ballclub is different and they’ve made some changes, but predominantly the same. That’s all the last four years,” Thompson said. “That was great for the NBA. We’re in a new chapter for our organization.” … Coach Larry Drew said there is one positive to the Cavs no longer being an elite team. “I get Christmas off this year, so I’m excited about that,” he joked. Turning serious, Drew said he’ll savor the best run in Cleveland history. “I’ll look back personally and just say, ‘Wow I was in the Finals four straight years’ and that’s something I’ll always remember,” he said.UP NEXTWarriors: Conclude five-game trip Friday night at Milwaukee.Cavaliers: Host Sacramento on Friday night. Jordan delivers on promise: 2 Cobra choppers now in PH VP Leni Robredo lauds UP Maroons’ rise from the bottom to UAAP Finals SEA Games: Biñan football stadium stands out in preparedness, completion Fossil launches its newest generation smartwatch: The Gen 5 View comments
Assistant coach Ognjen Vukojevic was sacked by Croatia’s Football Federation (HNS) on Monday, two days ahead of the World Cup semi-finals against England.He was sacked over “glory to Ukraine” video posted after Croatia beat Russia in the quarter-finals.Vukojevic and Croatia defender Domagoj Vida published the video on social media after the match on Saturday in a move which was criticised by Russian politicians and led to a warning from FIFA’s disciplinary committee.Relations between Ukraine and World Cup hosts Russia remain fraught after the latter’s 2014 annexation of the Crimean peninsula and its backing for a pro-Russian uprising in the east of the country.2018 FIFA WORLD CUP: FULL COVERAGEHNS said it had revoked Vukojevic’s accreditation at the World Cup and relieved him of his duties as an observer for the Croatia squad.”HNS hereby apologises to the Russian public for the actions of a member of the Croatian delegation,” it said.HNS said Vukojevic and Vida apologised for their statements, saying they were not intended to be political messages but “unfortunately left room for such interpretations”.Dealing with Croatia’s midfield biggest test for SouthgateBoth Vukojevic and the 29-year-old Vida previously played for Ukrainian club Dynamo Kiev.Croatia face England in the World Cup semi-finals in Moscow on Wednesday.Questions on the subject were not allowed when Croatia players Mario Mandzukic and Andrej Kramaric spoke at a news conference in Moscow later on Monday.United Kingdom divided as England battle for spot in World Cup 2018 final”We have been quite clear on the matter, that is the position of the federation and we don’t need to ask the players,” a Croatia team spokesman said.advertisementFIFA later handed Vukojevic a fine of 15,000 Swiss francs ($15,000) and a warning for unsporting behaviour, adding that the assistant coach had apologised for his actions.(With Reuters inputs)
Marcelo: Mourinho back at Real Madrid…?by Carlos Volcano10 months agoSend to a friendShare the loveReal Madrid wing-back Marcelo was sorry to hear about Manchester United’s sacking of Jose Mourinho.Marcelo had some words of comfort for his old boss.”[His sacking] is a pity as he is a great coach and for him to be without a club is a pity,” said the Brazilian at a Club World Cup media conference.”It’s not for me to say if he should come to Real Madrid, but I really appreciate all he did for me at this club.”The 30-year-old emphasised the togetherness in the group when asked about the club’s success and what it stems from.”It comes from the union we have within the dressing room,” he added.”The base of team has been playing a long time together, which has brought us to where we are now.”But we still have a lot of hunger to win trophies.” TagsTransfersAbout the authorCarlos VolcanoShare the loveHave your say
Redknapp: No big name player wants to join Solskjaer’s Man Utdby Paul Vegas5 days agoSend to a friendShare the loveFormer Tottenham boss Harry Redknapp has claimed Ole Gunnar Solskjaer has an “impossible” job on his hands at Manchester United.He also doubts whether big-name players will want to join the club in January due to their current state.Redknapp told Mirror: “Manchester United gave it to David Moyes who did wonderful at Everton . Then they gave it to Louis van Gaal who is one of the world’s great managers. Then they gave it to Jose Mourinho who has won everything there is to win. They couldn’t turn it around. And now Ole is struggling with it.”I think Ole has an impossible job. As I said, Van Gaal had it, Mourinho had it, Moyes had it. They are all top managers. None of them could turn it around.”People say ‘go and get five or six players’. But where are they going to get them from? Where are they? Who are they playing for? Are they going to move to Man United?”You’re not going to get Harry Kane. They’re not going to go and get Raheem Sterling. Where are they going to find them from? Easy to say they need them but where are they going to find them?”It’s easier said than done to build a new team. It’s a very long-term job they have on their hands.” TagsTransfersAbout the authorPaul VegasShare the loveHave your say
MIAMI GARDENS, FL – SEPTEMBER 5: A general view of Sun Life Stadium prior to the game between the Miami Hurricanes and the Bethune-Cookman Wildcats on September 5, 2015 in Miami Gardens, Florida. Sun Life Stadium ins in the middle of a two year renovation. (Photo by Joel Auerbach/Getty Images)Spring practice at Miami is underway, and preparation for the 2015 season has gotten off to a good start for Al-Quadin Muhammad. The Hurricanes’ sophomore defensive end, who was suspended for the 2014 season due to an altercation with a former student, spent some of his time away bulking up. His improved physique is showing on the field. Check out Muhammad absolutely destroying Miami freshman offensive lineman Jahair Jones during a pass rush drill: The new, bulked up AQM introduced himself to recent enrollee Jahair Jones today. @Qua_Nito pic.twitter.com/mtDxM931sm— Canes Warning (@CanesWarningFS) February 24, 2015Better luck next time, Jahair. The Hurricanes open their season Sept. 5 against Bethune-Cookman.
Klay Thompson, the star shooting guard for the Golden State Warriors, unambiguously took a knee to the face in the team’s Wednesday night game against the Houston Rockets. After that, everything got a little muddled — not only for Thompson, but also for the doctors who are being asked to explain why their test didn’t keep him out of the game.The team’s doctors gave Thompson a concussion evaluation after the injury and cleared him to return to the game. Thompson didn’t get to play (he was still bleeding and wasn’t allowed on the court), and now that looks like a lucky break. In a postgame interview, Thompson said he was “feeling a little dizzy,” and the team confirmed that after the game, he had concussion-like symptoms and will need to be retested before he can play in future games.The NBA concussion protocol requires any player who is suspected of having a concussion to have an immediate neurological evaluation. The NBA uses both a modified version of the Sport Concussion Assessment Tool (SCAT) and the Cogstate Computerized Cognitive Assessment Tool (CCAT). And according to their clinical trials, both tests do pretty well at detecting concussions accurately.The SCAT combines the results of tests of balance, cognitive function and other concussion indicators into a single score. According to a 2015 study, the SCAT has a sensitivity (successfully detecting concussions in people who really have concussions) of 96 percent. The NBA’s modified SCAT is probably somewhere in the same ballpark, but it’s hard to know for sure because the league hasn’t made public its modifications to the test. The study used a threshold of a 3.5-point drop from an earlier, baseline SCAT score to identify a concussion. If the NBA uses a different figure or focuses on a SCAT subscore instead of the overall figure, the accuracy of the test might change.The CCAT is a computerized test (you can try out a practice version here) that gives players four tasks (sort cards by color, remembering which cards you’ve already seen, etc.) and checks to see if they do badly on at least two of the challenges. According to a 2014 study, the CCAT successfully flags 96 percent of players who really have concussions.So, if the tests are pretty accurate, why wasn’t Thompson identified as possibly concussed until after the game?It’s hard to say, especially without information on the NBA-specific protocols, but sometimes tests are less accurate in real life than they are in a trial. Or a concussed player could just be unlucky; 5 percent or so pass a screening test in error.If Thompson hadn’t mentioned that he felt ill, questions might not have been raised about whether the test failed. Players are a check on the test, but they may not feel free to speak up if they’re passed in error.What happened to Thompson is a reminder for the NBA to audit its methods to make sure that the assessments it is giving players are working as well as they did in the clinical trials. That way, players can trust their doctors, and the fans can trust the league.Update (3:25 p.m., Friday, May 29): On Friday afternoon, the Warriors said Thompson had suffered a concussion, and would not return to the court until he is symptom-free and cleared under the NBA’s concussion protocol guidelines.
When receiver Quincy Enunwa suffered a season-ending neck injury recently, the number of NFL-caliber receivers on the New York Jets’ active roster dropped from one to zero.Taken together, the Jets’ top five remaining wideouts — Robby Anderson, Jalin Marshall, Charone Peake, Chris Harper and Frankie Hammond — average 1.4 years of NFL experience, 18.6 career receptions and 223.8 receiving yards.The Jets have arguably the worst quarterback group in the NFL, an offensive line that lost its left tackle (Ryan Clady) and center (Nick Mangold) from last season’s 5-11 squad, and a pass defense that last year ranked 31st in Football Outsiders’ Defense-adjusted Value Over Average (DVOA). With games scheduled against teams from the stacked AFC West and NFC South divisions, it’s no wonder that people are saying the Jets are headed for an 0-16 season.But a winless season takes more than a terrible roster; it also takes terrible luck.The 2008 Detroit Lions are the only NFL team to go winless in the NFL’s 37 years of 16-game regular seasons.1The NFL adopted a 16-game schedule in 1978, but strikes in 1982 and 1987 caused those seasons to be shortened. Last season’s Cleveland Browns came pretty close — making it to 0-14 before picking up their only win in dramatic fashion in Week 16. The 2008 Lions and 2016 Browns have something else in common: The numbers say their results were profoundly unfortunate.Pro-Football-Reference.com’s “expected wins” calculation measures what a team’s record should have been based on how many points it scored and allowed. It’s a simple formula that essentially assumes that a team’s close wins and losses should balance out. And it turns out that assumption is mostly right: Deviations between a team’s actual and expected records have a tendency to evaporate across seasons.According to expected wins, the 2008 Lions should have had 2.8 wins and the 2016 Browns should have had 3.5. In fact, only 11 teams have finished a 16-game season with one or no wins — and those teams averaged 3.0 expected wins. In other words, teams that flirt with zero wins usually have the talent to win a few more games, but they also catch a lot of (bad) breaks, losing more often than could reasonably be expected from the way they played.So if 0-16 is partly bad luck — which we can’t really predict — and partly bad talent, how do the Jets stack up in the latter department? Let’s start with the 2016 version of the team and then compare it with the four teams since the 2002 realignment that have won zero or one games: the 2007 Miami Dolphins, 2008 Lions, 2009 St. Louis Rams and 2016 Browns. We’ll focus on two power ratings: PFR’s Simple Rating System (SRS), which adjusts a team’s scoring margin for the strength of its opponents, and DVOA, which measures how well (or in this case, poorly) a team plays on a per-play basis. The 2016 Jets scored 17.2 points per game, more than each of the four one- and zero-win teams did. Last season’s Jets also allowed 25.6 points per game, fewer than any of the four. The Jets posted an SRS of -8.5 — awful, but better than all but the 2007 Dolphins among our list of possibly comparable teams. The 2016 Jets had 4.5 expected wins, also the highest among the group. DVOA was less kind — the Jets’ -32.4 percent is worse than the 2016 Browns’ -30.4 percent and well below that of the 2007 Dolphins’ -21.4 percent.By these measures, the 2016 Jets were at least as good as, if not significantly better than, all the one- and zero-win squads of this era.So the Jets were bad last season, but they weren’t 0-16 bad. Knowing nothing else, that means they’d have to have a ton of bad luck to go winless this season — or they would need to suffer a disastrous offseason.But when it comes to offseason talent gains and losses, the Jets arguably held steady: Free-agent tackle Kelvin Beachum was brought in to offset the loss of Clady, and free-agent cornerback Morris Claiborne was signed to replace Darrelle Revis, who was released. With their first two draft picks, the Jets selected safeties, bolstering their pass defense with Jamal Adams and Marcus Maye.It wasn’t all positive, of course — these are the Jets, after all. The team tried to address the free-agency loss of top wideout Brandon Marshall by drafting pass-catchers with their next three picks. But middle-round wide receivers ArDarius Stewart and Chad Hansen and tight end Jordan Leggett almost certainly won’t replace the production of Marshall, a six-time Pro Bowler, let alone Enunwa’s.The Jets’ air attack is likely to be less effective in 2017 than it was in 2016, even if the motley trio of Josh McCown, Bryce Petty and Christian Hackenberg can combine to be better than the Jets’ league-worst quarterback corps (67.6 team passer rating) from 2016.But for the Jets not to win a single game this season, their 2017 offense will have to be far less effective than the 2016 version, their defense even weaker — and their on-field luck much, much worse. So take heart, Jet fans: Even with the worst team in football, 0-16 is a tough feat to pull off.